Shipping policy

Last Updated: September 6, 2026

At Decima Watches, we carefully inspect and package every order before it leaves our hands. We ship our watches and accessories to customers worldwide.

Order Processing

Orders are typically processed and shipped within 1–3 business days after payment is confirmed.

During sales, product launches, holidays, or periods of exceptionally high order volume, processing may take slightly longer. If there is a significant delay with your order, we will contact you.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

  • United States: Approximately 2–7 business days
  • Canada: Approximately 5–12 business days
  • Europe: Approximately 5–12 business days
  • Rest of World: Approximately 7–20 business days

Please note that these are estimated transit times and are not guaranteed delivery dates. Delays caused by customs, weather, carrier disruptions, or other circumstances outside our control may occur.

Shipping Rates

Available shipping methods and rates are calculated and displayed at checkout based on your shipping address, order size, and available delivery options.

From time to time, Decima Watches may offer free shipping promotions or discounted shipping rates.

International Orders & Customs

Decima Watches ships internationally. For orders shipped outside the United States, the destination country may impose customs duties, import taxes, VAT, brokerage fees, or other charges.

Unless explicitly stated otherwise at checkout, these charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

Customs policies vary by country, and Decima Watches has no control over the amount or timing of these charges.

If a customer refuses delivery because of customs duties or import fees, the package may be returned to us. Any refund may be reduced by the original shipping costs, return shipping costs, customs charges, or other fees incurred by Decima Watches.

Tracking Information

Once your order has shipped, you will receive an email with your tracking number.

Please allow up to 48 hours for tracking information to become active after the package has been handed to the carrier.

Decima Watches is not responsible for delays in tracking updates provided by the shipping carrier.

Incorrect Shipping Addresses

Please carefully review your shipping address before completing your order.

If you provide an incorrect or incomplete address and the package is returned to Decima Watches, additional shipping charges may apply to resend the order.

If you contact us before your order ships, we will do our best to correct the address.

Once an order has shipped, we may be unable to change the delivery address.

Lost, Stolen, or Damaged Packages

Decima Watches is not responsible for packages that are confirmed by the carrier as delivered to the address provided by the customer.

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and your local carrier.

If your package appears to be lost in transit, please contact us at info@decima-watches.com and we will work with the shipping carrier to investigate the shipment.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the damaged item. We will work with you to determine the appropriate resolution.

Delivery Delays

While we work with reliable shipping carriers, delivery times can occasionally be affected by circumstances beyond our control, including:

  • Customs processing
  • Severe weather
  • Carrier delays
  • Holidays and peak shipping periods
  • Incorrect or incomplete addresses
  • Transportation disruptions
  • Government restrictions or other unforeseen events

Such delays do not qualify for automatic refunds of shipping charges.

Pre-Orders

If an order contains both in-stock products and a pre-order product, the order may be shipped together once all items are available unless otherwise communicated.

Estimated pre-order shipping dates are subject to change based on production and quality-control schedules.

Questions About Your Order

If you have any questions about your shipment or believe there is a problem with your delivery, please contact us at:

Decima Watches
Email: info@decima-watches.com

Please include your order number when contacting us so we can assist you as quickly as possible.

Decima Watches reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page.